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If you're having trouble hearing audio in Teams, you might be having a problem with your microphone. Here are some solutions to get you back on track.
Check for updates If you're having trouble hearing sound from your microphone, first make sure you have the latest Windows update or Mac OS update and Teams app version installed. To check for updates in Teams, go to your profile picture in the upper-right of the Teams app and select Check for updates. Updates typically install in the background if they're available.
Note: For troubleshooting with Teams in Virtual Desktop Infrastructures (VDI), please talk to your IT administrator or go here for more information.
Check if your microphone is in use To make sure you can use your microphone in Teams:
Close all other apps that might be using your microphone (like Skype or FaceTime).
If you’re using an external microphone, try unplugging it and plugging it back in.
You can often save time and effort by restarting your device.
Make a test call Making a test call can let you know if your microphone is working properly.
To make a test call, select your profile picture, then choose Settings > Devices. Then select Make a test call under Audio devices.
In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes. Notes:
The test call feature is only available in English for now. Additional languages are coming soon.
We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft.
The test call feature is currently unavailable for Teams on the web.
Troubleshooting for Windows If you are still having trouble with your microphone, here are some more solutions to try:
Check your app permissions You might need to change one of your privacy settings. Here's how to check:
Open Settings
Under Privacy, select Microphone
Make sure the setting for Microphone access for this device is turned On
If the setting is already turned on, turn the setting off then back on again
Close all apps and restart your device
Troubleshooting for Mac OS If you are still having trouble with your camera, here is another solution to try:
Check your app permissions You might need to change one of your device permissions.
Open System Preferences
Select Security & Privacy
Under Privacy, choose Camera on the left
Make sure Microsoft Teams is selected
Close all apps and restart your device
Note: These settings only apply to Mac OS 10.14 and higher.